Shipping
Shipping Policy
Last updated: October 2026
We know how exciting it is to wait for a parcel, especially when it is a gift for someone you love. That is why we pack every order with care and send it on its way as quickly as possible. Here you can find everything you need to know about shipping at julosw.com.
Where We Ship
We currently deliver to addresses within Germany only. Your order is shipped from one of our warehouses in Germany or France, depending on where the products in your order are in stock.
Shipping Options and Costs
Standard Shipping
Free of charge on every order.
Delivery time: 4 to 5 business days.
Insured Express Shipping
4.95 EUR
Delivery time: 2 to 3 business days.
Your parcel is insured during transit, so you can enjoy extra peace of mind for special or time sensitive gifts.
You can choose your preferred shipping option during checkout. The shipping costs are always shown before you complete your order.
Delivery Times
Delivery times are counted in business days, Monday to Friday, excluding public holidays. They begin on the day after we receive your payment. Orders placed on weekends or public holidays are processed on the next business day.
Please note that during busy periods such as Christmas, Mother's Day or Valentine's Day, deliveries may occasionally take a little longer. If you are ordering a gift for a specific date, we recommend ordering a few days early or choosing insured express shipping.
Order Confirmation and Tracking
After placing your order, you will receive an order confirmation by email. As soon as your parcel has been handed over to the carrier, we will send you a shipping confirmation with a tracking number so you can follow your delivery.
If you do not receive an email from us, please check your spam folder or contact us at support@julosw.com.
Multiple Parcels
If your order contains several products, they may be shipped from different warehouses and arrive in separate parcels. This does not cost you anything extra. You will receive tracking information for each parcel.
Delivery Address
Please make sure that your delivery address is complete and correct. If a parcel cannot be delivered because of an incorrect or incomplete address, we will contact you to arrange a new delivery. Any additional costs for a second delivery may be charged to you.
If you notice a mistake in your address after placing your order, please contact us as quickly as possible. As long as your order has not yet been shipped, we are happy to correct it.
Damaged or Missing Parcels
If your parcel arrives with visible damage, please let us know as soon as possible and, if you can, send us a few photos of the packaging and the contents. This helps us make a claim against the carrier and find a quick solution for you.
If your tracking shows that your parcel has been delivered but you have not received it, please check with your neighbours or your local parcel shop first. If it still cannot be found, please contact us and we will look into it right away.
Your statutory rights remain unaffected in all cases.
Questions About Your Delivery
Our team is happy to help with any questions about shipping.
Email: support@julosw.com
Phone: +49 157 51491405
Sanifons UG (haftungsbeschränkt)
Kolonnenstraße 8, 10827 Berlin, Germany
Managing Director: Olga Nikoulitcheva
Amtsgericht Charlottenburg, HRB 288103 B